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The Best Free CRM Software in 2024 – Easy Guide

Best free CRM software in 2024

Having trouble selecting the best free CRM software in 2024? No worries! If you are searching for the best CRM software, this guide is for you. CRM (customer relationship software is a highly regarded CRM platform known for its extensive collection of CRM tools.

Furthermore, it opens doors for automation, fostering standardized processes within your company and ensuring a more uniform approach across various channels.

It might seem like a significant undertaking, but initiating the process doesn’t require a hefty investment. Over the past few years, we’ve continually refined this list. Our team evaluated around 80 best free CRM systems in the current iteration and conducted thorough testing on the leading contenders.

After dozens of hours of testing, we have compiled the best free CRM software for 2024! However, we recommend getting Zoho CRM software, which is a fully-featured free CRM software around the world.

Quick Overview: The Best Free CRM Software

  • Zoho CRM: For scaling your business. The cloud-based customer relationship management solution is designed to empower businesses of all sizes.
  • EngageBay: All-in-one business capability. It is designed to streamline customer engagement, marketing, sales, and service processes for businesses of all sizes.

  • Bitrix24: For businesses with a lot of users and contacts. Bitrix24 offers a wide array of features, including CRM, project management, communication tools, and more, making it a comprehensive solution for modern businesses seeking integrated workflows.

Must Read: Integrating Zoho Mail with Zoho CRM

Why Zoho CRM?

As businesses strive for excellence in managing customer interactions and streamlining sales processes, Zoho CRM emerges as a compelling solution that caters to organizations of all sizes.

With its commitment to providing comprehensive tools and scalability, Zoho CRM has become a preferred choice for those seeking a CRM platform that not only meets their current needs but also adapts to the evolving requirements of a growing business.

1. Comprehensive Features at Zero Cost: Zoho CRM provides a comprehensive set of features, even in its free version. From contact management and sales automation to marketing automation and analytics, Zoho CRM covers all the bases essential for effective customer relationship management.

2. Intuitive User Interface: Navigating through complex CRM systems can be daunting, especially for small businesses and startups. Zoho CRM stands out with its user-friendly interface, making it easy for users to adapt quickly and utilize the platform to its full potential.

3. Scalability for Growth: Zoho CRM’s free version is not just a basic tool; it’s a scalable solution that grows with your business. As your customer base expands and your needs evolve, Zoho CRM offers seamless transitions to its paid plans, ensuring continued support and advanced features when you need them.

4. Integration Capabilities: In the interconnected world of business applications, integration is crucial. Zoho CRM excels in this aspect by seamlessly integrating with various third-party applications, ensuring a smooth workflow and eliminating data silos.

5. Robust Security Measures: Security is a top priority for businesses handling sensitive customer data. Zoho CRM prioritizes data security through encryption and compliance with industry regulations, giving users peace of mind in an era where privacy is paramount.

What makes the Best Free CRM Software?

Selecting the best free CRM software involves a meticulous evaluation of key features essential for effective lead management. As WE embarked on the journey of testing various free CRM apps, we scrutinized each platform based on distinct criteria to ensure a comprehensive understanding of its capabilities.

First and foremost, user-friendliness is paramount. A CRM system should seamlessly integrate into your workflow, akin to the simplicity of using an email client. Streamlined and efficient, it should minimize time spent on repetitive tasks like adding contacts or tracking deals.

We delved into the depth of contact management, assessing the number of fields available and the potential for creating filtered lists for segmentation. On the sales front, a visual pipeline was a prerequisite—one that could be customized to align with the nuances of individual sales processes.

Integration capabilities were another crucial aspect. A robust CRM acts as the central information hub, necessitating seamless data exchange with other business-critical applications. The more integrations, and the smoother their functionality, the higher the CRM’s standing.

Beyond conventional CRM functionalities, I explored unique features that could provide a competitive edge. This encompassed everything from traffic analytics to project management and internal team collaboration tools. The goal was to uncover elements that could offer a distinctive advantage in the realm of CRM solutions.

In the pursuit of the best free CRM software, this comprehensive testing methodology ensured a nuanced understanding of each platform’s strengths and weaknesses, ultimately guiding the selection process toward optimal lead management solutions.

The Best Free CRM Software at a Glance

Best for

Standout Feature

Free Plan


All-in-one business capability

Sales, marketing, customer support, and chat features on a freemium plan

250 contacts


Businesses with many users and contacts

All-in-one business app

Unlimited users and contacts

Zoho CRM

Scaling your business

Mix and match features by integrating other Zoho apps

3 users and up to 5,000 records

Best Free CRM Software for Scaling Your Business

Elevate your business to new heights with Zoho CRM, the undisputed champion among free CRM software in India for scaling your operations.

Tailored with precision and finesse, Zoho CRM empowers businesses to efficiently manage their contacts, streamline sales processes, and unlock unparalleled growth potential. This user-friendly platform ensures that scaling your business doesn’t mean compromising on simplicity.

With an intuitive interface reminiscent of your favourite email client, Zoho CRM makes every interaction a breeze, saving you valuable time for what truly matters—nurturing relationships and closing deals.

However, the best free CRM software like Zoho CRM boasts a robust set of features that cater to the specific needs of IT professionals and businesses seeking a free CRM solution.

For IT professionals navigating the complex landscape of customer relationships, Zoho CRM emerges as the go-to solution, providing not just a platform but a strategic ally in achieving business objectives.

It’s time to experience the next level of CRM excellence, where innovation meets functionality, and growth knows no bounds. Choose Zoho CRM—the best free CRM software for scaling your business with confidence and flair.

Also Read: Authorized Partners Of Zoho In India

What does a Zoho Authorized Partner Do?

KG CRM Solutions, as your Zoho Authorized Partner, excels at delivering comprehensive solutions that go beyond the ordinary. Here’s why they stand out as the best choice:

Tailored Expertise: Crafted for Your Success

KG CRM Solutions understands that one size does not fit all. As your Zoho Authorized Partner, they provide tailored expertise that aligns precisely with your business needs. From personalized onboarding to strategic customization, they ensure Zoho CRM becomes a seamless extension of your unique workflow.

Proven Track Record: Success, Amplified

With a track record of successful CRM implementations, KG CRM Solutions has proven time and again that they are masters of their craft. Their experienced team transforms Zoho CRM into a powerful tool that not only meets but exceeds your expectations. Trust in their expertise to amplify your business success.

End-to-End Support: Your Success is Our Priority

KG CRM Solutions goes the extra mile by offering end-to-end support. From initial setup to ongoing assistance, their dedicated team ensures that you harness the full potential of Zoho CRM without any hassles. With KG CRM Solutions as your partner, your success is not just a goal—it’s their unwavering priority.

Why Should We Select Zoho Partners in India?

When it comes to selecting Zoho authorized partners in India, the choice is clear: KG CRM Solutions stands out as the premier authorized partner, offering unparalleled expertise and a commitment to ensuring your business experiences the full spectrum of benefits that Zoho CRM has to offer.

KG CRM Solutions distinguishes itself through a deep understanding of the Indian business landscape, providing tailored solutions that align seamlessly with local market dynamics.

As authorized partners of Zoho, we bring to the table a wealth of experience and a proven track record of successful CRM implementations, making them the ideal choice for businesses seeking a reliable and knowledgeable partner.


In the quest for the best free CRM software, Zoho CRM shines as an all-around and feature-rich solution that caters to the needs of businesses of all sizes. From startups with limited resources to established enterprises seeking efficiency, Zoho CRM delivers on its promise of providing a powerful CRM platform without financial strain.

Empower your business with the tools needed to foster lasting customer relationships, streamline operations, and drive growth – all without breaking the bank. Zoho CRM stands as a testament to the idea that powerful and effective CRM software doesn’t have to come with a hefty price tag, making it the go-to choice for businesses committed to success.

Choosing KG CRM Solutions as your Zoho partner not only ensures a smooth and hassle-free onboarding process but also guarantees access to the best free CRM tools available. Our dedicated team of experts is committed to providing personalized guidance, from initial setup to ongoing support, ensuring that your business harnesses the full potential of Zoho CRM.

With KG CRM Solutions, embark on a journey where cutting-edge CRM technology meets exceptional service, making them the trusted partner of choice for businesses in India looking to elevate their customer relationship management to new heights. So what are you waiting for? Let’s connect and move ahead!